Refund policy
We offer a 100% Satisfaction Guarantee on our products. If you receive your hair extensions and are not happy with how they look or feel you may return them to us for your money back minus shipping if applicable.
Under no circumstances will we accept any hair bundle back if alterations or changes have been made to the hair once it has left our warehouse. The hair bundle cannot be altered in any manner. This includes removing the tie securing the bundle, dying, cutting, and chemically processing the hair. Under Federal Law you cannot return human hair products which have been used due to hygiene purposes. We abide by these strict policies and expect the item to be returned in its original condition.
If for any reason you are unhappy with the unused product and you wish to exchange, please contact us at mscutiepatootie5@gmail.com within (14) business days.
Not the style you were looking for and wanted to exchange to something else? No problem! Just send it back to us, and we will send out your requested style.
Please contact us at mscutiepatootie5@gmail.com within (14) business days. Just send it back to us, and we will send out your requested style.
If an inaccurate product has been shipped to you, please contact us immediately at mscutiepatootie5@gmail.com within (14) business days.
Please allow a 24-48-hour response time. Office is closed on Sunday’s and Monday’s.
Any hair extensions that have been altered, washed or worn in any way will not qualify to be returned.
We honor this for up to 14 days after purchase (14) days = date package left our facility to date return is received). Orders returned after (14) days will be sent back to the customer.
Hair must be in the original state the same as it was sent to you.
We do not refund shipping charges.
For altered products (bundles are unwrapped / extensions have been worn) all sales are final.